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Great to See CSRs Connect

Posted by Darin Painter on Oct 19, 2017 9:35:51 AM

Many end users view customer service representatives (CSRs) as their impartial advocates — the people who represent their best interests and understand their nuances better than anyone. A great CSR is an account sleuth, uncovering the client’s needs and headaches, and turning that information into solutions.

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Topics: Customer Service

The Revenue Growth Habit: Choices

Posted by Alex L. Goldfayn on Feb 28, 2017 2:13:00 PM

You have a choice.

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Topics: Sales, Growth Strategy, Customer Service

Thinking Like a Print Buyer

Posted by Kelly Mantick on Nov 22, 2016 2:12:00 PM

In the Nov. 3 issue of PSDA eNews, we introduced “Thinking Like a Print Buyer,” featuring a conversation with Jeff Dickerson, print buyer at State Farm in Bloomington, Illinois. This blog post includes commentary from Tanna Griggs, print purchasing specialist at Women’s Missionary Union in Birmingham, Alabama.

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Topics: Print Buying, Customer Service

Client Retention: 3 Critical Components

Posted by Frank Costantino on Jun 14, 2016 1:30:00 PM

The single most important initiative to growth is to protect your base by retaining and growing your client relationships.

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Topics: Data & Technology, Business Strategy, Customer Service

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