Four PSDA Past Presidents were among 10 industry leaders inducted Nov. 9 in The Ben Franklin Honor Society. George Crump (PSDA President in 2009-10), Michael Fisher (2008-09), Bob O’Connell (2007-08) and Gail O’Roke (2002-03) were honored in a ceremony held at the Printing Industries of America (PIA) Fall Administrative Meetings in Grapevine, Texas.

In our industry, tried-and-true products can still open clients’ eyes — and open new doors to business. That’s true for envelopes, a product that’s constantly needed and often discarded when unnoticed.

Nearly all organizations need envelopes for outgoing mail (invoices, statements, etc.), internal mail (departmental correspondence, memos among branches, etc.) and office routines (personnel files, photo files, etc.). So mentally tossing the envelope market into the wastebasket is like throwing away money, distributors say. Industry pros who consult with their clients about envelope needs can provide real value.

NORCROSS, GA, MARCH 6, 2018– DemandBridge, an integrated business platform delivering seamless marketing solutions in the cloud, has been selected as the exclusive technology/integration partner of a new sourcing exchange. 

By Darin Painter, editor-in-chief, PS Magazine

As the press release announcing the deal points out, DemandBridge and its two recent acquisitions — e-Quantum and now Kramer-Smilko — “together bring more than 90 years of experience and growth within and beyond the independent print services industry. 

That’s true, but the reason for the deal goes far beyond that.

By Darin Painter, editor-in-chief, PS Magazine

The buzz during PSDA’s P2P Technology + Innovation Summit in New Orleans was the deal between e-Quantum Inc. and DemandBridge, the industry’s largest two software companies. The new company retains the DemandBridge name.

Since October 5, when the companies issued this joint press release, many distributors who rely on either system for client storefronts, e-commerce tools, digital asset management and back-end operations have expressed a mix of hope and concern. Their main question: What does the news mean for their company, and when will effects begin to take hold?

As an association, it’s our responsibility to report and analyze industry events with clarity that can help distributors grow — to provide the “why” behind the “what” whenever possible. In this case, it’s to push the conversation forward by providing context — to fuse together distributors’ questions and concerns with DemandBridge’s direction and plans.

Many end users view customer service representatives (CSRs) as their impartial advocates — the people who represent their best interests and understand their nuances better than anyone. A great CSR is an account sleuth, uncovering the client’s needs and headaches, and turning that information into solutions.

1. Deter fraud with a warning.