Darin Painter

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4 PSDA Past Presidents Inducted in Ben Franklin Society

Posted by Darin Painter on Nov 14, 2018 11:08:29 AM

Four PSDA Past Presidents were among 10 industry leaders inducted Nov. 9 in The Ben Franklin Honor Society. George Crump (PSDA President in 2009-10), Michael Fisher (2008-09), Bob O’Connell (2007-08) and Gail O’Roke (2002-03) were honored in a ceremony held at the Printing Industries of America (PIA) Fall Administrative Meetings in Grapevine, Texas.

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Topics: Leadership

Envelopes: 7 Tactics for Visual Appeal

Posted by Darin Painter on May 23, 2018 3:02:43 PM

In our industry, tried-and-true products can still open clients’ eyes — and open new doors to business. That’s true for envelopes, a product that’s constantly needed and often discarded when unnoticed.

Nearly all organizations need envelopes for outgoing mail (invoices, statements, etc.), internal mail (departmental correspondence, memos among branches, etc.) and office routines (personnel files, photo files, etc.). So mentally tossing the envelope market into the wastebasket is like throwing away money, distributors say. Industry pros who consult with their clients about envelope needs can provide real value.

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Topics: Strategy, Creativity

DemandBridge Named Exclusive Technology/Integration Partner of New Sourcing Exchange Launched by WebbMason Marketing, SupplyLogic and Winbrook

Posted by Darin Painter on Mar 6, 2018 1:35:13 PM

NORCROSS, GA, MARCH 6, 2018– DemandBridge, an integrated business platform delivering seamless marketing solutions in the cloud, has been selected as the exclusive technology/integration partner of a new sourcing exchange. 

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Topics: Press Release

Why DemandBridge Bought Kramer-Smilko

Posted by Darin Painter on Jan 31, 2018 9:47:24 AM

By Darin Painter, editor-in-chief, PS Magazine

As the press release announcing the deal points out, DemandBridge and its two recent acquisitions — e-Quantum and now Kramer-Smilko — “together bring more than 90 years of experience and growth within and beyond the independent print services industry. 

That’s true, but the reason for the deal goes far beyond that.

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Topics: Press Release

9 Things to Know (In Order) About the Big Deal

Posted by Darin Painter on Oct 27, 2017 10:19:57 AM

By Darin Painter, editor-in-chief, PS Magazine

buzz during PSDA’s P2P Technology + Innovation Summit in New Orleans was the deal between e-Quantum Inc. and DemandBridge, the industry’s largest two software companies. The new company retains the DemandBridge name.

Since October 5, when the companies issued this joint press release, many distributors who rely on either system for client storefronts, e-commerce tools, digital asset management and back-end operations have expressed a mix of hope and concern. Their main question: What does the news mean for their company, and when will effects begin to take hold?

As an association, it’s our responsibility to report and analyze industry events with clarity that can help distributors grow — to provide the “why” behind the “what” whenever possible. In this case, it’s to push the conversation forward by providing context — to fuse together distributors’ questions and concerns with DemandBridge’s direction and plans.

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Great to See CSRs Connect

Posted by Darin Painter on Oct 19, 2017 9:35:51 AM

Many end users view customer service representatives (CSRs) as their impartial advocates — the people who represent their best interests and understand their nuances better than anyone. A great CSR is an account sleuth, uncovering the client’s needs and headaches, and turning that information into solutions.

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Topics: Customer Service

9 Tips for Selling Document Security

Posted by Darin Painter on Mar 28, 2017 12:26:00 PM

1. Deter fraud with a warning.

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Topics: Data & Technology, Sales, Distributor Successes, Document Security


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