Actionable Education: How Nick Sanders Benefited from PSDA's Dedicated CSR Program

Posted by PSDA Headquarters on Aug 3, 2018 11:40:21 AM

Customer service representatives are critical to the success of a distributor's business. That's why PSDA has created a custom program just for CSRs at the 2018 P2P Technology + Innovation Summit. The best part? PSDA covers the registration fee and two hotel nights. All you need to do is send your CSRs to Indianapolis, and we'll take care of the rest.

At this year's program, your CSRs will receive: 

  • 3 hours of CSR-specific education
  • The opportunity to build connections with fellow CSRs from leading distributorships across the country
  • Participation in meetings with key PSDA member manufacturers
  • Time to explore the latest products and services in the Exhibit Lounge
  • 1 keynote presentation

Read on to see how Nick Sanders, customer service representative for The SOLV Group, gained key takeaways at last year's program that he was able to put to work. 

Interested in sending your CSR to P2P this year, on us? Contact Martha O'Hanlon

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Topics: Business Management, Customer Experience, Customer Service Representatives

Business Development Strategies Road Map

Posted by Barb Pellow on Feb 11, 2016 2:00:00 PM

The cover story of January's PS Magazine provides a road map for delivering the right customer experience. 

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Topics: Data & Technology, Sales, Business Management

Does Your Business Have All the Right Ingredients?

Posted by Dennis Pottebaum on Feb 2, 2016 9:30:00 AM

Growing up, every Monday was wash day, which meant Mom had to fill the old double-tub Maytag washer with the wringer in the middle. She obtained the water from the pump in the basement and hung the wash on the clothesline to dry. Adding this chore to raising eight kids meant there was no time to prepare a normal meal. She would take what was left over from the previous week that was too good to discard but not enough to make a meal. She would add water, spices and put it all in a pot to make soup. It was never the same from week to week, but it was always nutritious, and often the ingredients — especially the beans — tasted better when mixed with the other items than they did individually.

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Topics: Business Management

What I Learned Watching 'House of Cards'

Posted by Dennis Pottebaum on Dec 29, 2015 1:00:00 PM

It appears that our industry and the world of politics in Washington, D.C., in the series "House of Cards" have some similarities. The two main characters, Francis and Claire Underwood, met when one had the money and the other had the ambition to succeed. Initially, they were codependent on the skills, calculations and the direction toward a common goal. Eventually, Francis thought he was in charge and everyone else had no importance other than to serve his needs. Francis wanted to be president, and nothing would stand in his way. He treated his staff so poorly that they ultimately deserted him and, in certain cases, sabotaged his efforts by working for his competitors.

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Topics: Business Management

Want Less Stress? Think of the Very Next Action

Posted by Barbara O'Connor on Dec 8, 2015 2:00:00 PM

You know that feeling, just before you go on vacation. You've cleaned out your email inbox, returned voicemails, finished tasks that needed immediate attention and noted what you need to handle after your trip. You've notified people in advance about the vacation, so they know not to bother you. Your bags are packed. You feel calm, ready to relax and enjoy your time away. It's an amazing feeling!

Why do we do that only before a vacation?

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Topics: Business Management

The Power of Keeping it Simple

Posted by Sarah Scudder on Nov 25, 2015 12:37:00 PM

"Complexity is your enemy. Any fool can make something complicated. It is hard to make something simple." – Richard Branson

I've been in the "real" workforce for 11 years (I turned 32 this past April). I took a sales job at a small print distributor after college. I had no sales training or experience. I've always wanted the flexibility that comes with owning my own business and thought that working for a small business would give me the hands-on experience needed to start my own company someday.

I quickly learned that our company's value proposition was weak and would not hold up against our competition. Our company did not have solid long-term strategies. How was our company going to help clients make more money? How would we differentiate ourselves from the thousands of other companies in the print industry?

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Topics: Sales, Business Management

Exit Planning: 3 Things You Should Do Now to Prepare for the Future of Your Business

Posted by Kevin L. Ramsier on Oct 2, 2015 1:14:00 PM

The printing industry is undergoing rapid change. Online competition, advances in technologies and changing consumer behavior — to name just a few — are transforming the competitive landscape right in front of our eyes. Demographics of owners in the industry bring us to the start of an interesting crossroads — Baby Boomers are starting to retire. Roughly 50 percent of the business owners will transition ownership of their business over the next decade.

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Topics: Business Management


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