Many end users view customer service representatives (CSRs) as their impartial advocates — the people who represent their best interests and understand their nuances better than anyone. A great CSR is an account sleuth, uncovering the client’s needs and headaches, and turning that information into solutions.
Topics: Customer Service
In the Nov. 3 issue of PSDA eNews, we introduced “Thinking Like a Print Buyer,” featuring a conversation with Jeff Dickerson, print buyer at State Farm in Bloomington, Illinois. This blog post includes commentary from Tanna Griggs, print purchasing specialist at Women’s Missionary Union in Birmingham, Alabama.