Many end users view customer service representatives (CSRs) as their impartial advocates — the people who represent their best interests and understand their nuances better than anyone. A great CSR is an account sleuth, uncovering the client’s needs and headaches, and turning that information into solutions.
Topics: Customer Service
Topics: Sales, Customer Service, Growth Strategy
In the Nov. 3 issue of PSDA eNews, we introduced “Thinking Like a Print Buyer,” featuring a conversation with Jeff Dickerson, print buyer at State Farm in Bloomington, Illinois. This blog post includes commentary from Tanna Griggs, print purchasing specialist at Women’s Missionary Union in Birmingham, Alabama.
Topics: Customer Service, Print Buying
The single most important initiative to growth is to protect your base by retaining and growing your client relationships.
Topics: Data & Technology, Business Strategy, Customer Service